The Treasury of San Gennaro has carried out important interventions to guarantee the accessibility of the spaces and contents for the visit, working on the removal of physical barriers, cognitive and sensorial and promoting the inclusion of all visitors with specific needs and disabilities.
Routes for blind and visually impaired
Tour for deaf and hard of hearing
The Treasure of San Gennaro offers visitors the possibility of accessing completely independently, via qrcode, a video guide in Italian Sign Language (LIS).
The videos, produced with an inclusive perspective for deaf people, both signing and non-signing, and hearing people, contain an explanation in LIS of the Treasury and works preserved therein, subtitles and a narrative voice in Italian.
The videos were interpreted by two professional actors who narrate the museum’s works in sign language.
Access for visitors with reduced mobility
Access to the Treasury of San Gennaro is free for people with disabilities (subject to presentation of the disability document) and reduced for their companion.
Thanks to the insertion of iron handrails, stairlift to access the museum and the bathrooms, benches along the route, special slides to facilitate entry and the remodeling of the ticket counters to make them suitable and more welcoming, the Treasure of San Gennaro is today a space accessible to visitors with reduced mobility. The museum area is distributed over two levels: the ground floor is equipped with an emergency exit accessible to wheelchairs; access to the external portico and the ticket office is accessible through the use of special ramps which require passage from an external path. Access to the staircase involves the use of electric stairlifts with the support of the ticket office staff. The toilets on the ground floor (ticket area) are suitable for people with disabilities.
Multimedia supports for everyone
Born in June 2022, designed and produced by D’Uva, the audio guide of the Treasure of San Gennaro is enriched with further 6 languages (Chinese, Japanese, Korean, Ukrainian, Russian and Portuguese) in addition to those already present (Italian, English, French, Spanish, German and Neapolitan).
A new route joins the evocative story between voices and music dedicated to adults: the audio guide dedicated to the little ones, a special narration to also allow children to explore and learn the story of San Gennaro and one of the most precious treasures in the world, accompanied by the hilarious interpretations of Patrizio Rispo and Nunzia Schiano.
This site was created in compliance with the provisions dictated by Law number 4 of 9 January 2004, which establishes the rules to facilitate access to IT services by disabled people. The accessibility requirements were defined in collaboration with the Italian Union of the Blind and Visually Impaired and on the basis of the indications on accessibility made available by the W3C.
The website also offers the possibility of using the virtual tour of the Treasure of San Gennaro, accessible from all devices in Italian and English, to allow users to experience a digital experience that overcomes spatial limits in almost all visit spaces.